RETURN, REPLACEMENT & REFUND POLICY

Returns Policy: The User can return the products within seven days from the delivery of the products. The return will be processed within 10 business days of receipt of request.

Return requests: The User shall raise a return request within the above-mentioned period and shall send Us the picture of the packaging and the product (unless such product is missing) at crochetpark@gmail.com. We will arrange a reverse pickup for the Product and will process the refund as per the Refund Policy.

The products qualify for returns only if:

1. The product(s) delivered does not match the User’s order; or
2. The size of the product is different; or
3. The product(s) delivered were damaged.

User shall ensure that the product to be returned remains unused. The tags and the packaging of the product are also to be kept intact and untampered by the User.

Refund Policy

Refunds shall be processed in the mode and manner prescribed below:

1. the request of the refund shall be validated by the customer care of the Company;
2. the refund shall only be processed only after a confirmation is received from the third party seller concerned in respect to the condition/packaging of the product;
3. the refund shall be initiated within 10 business days from the date of reverse pickup;

SHIPPING POLICY

We currently deliver across India to all metros and major non-metro cities.

We have tied up with a reliable logistics partner that ensures reliable delivery of all products across cities. We try our very best to ensure that there are no delays in shipments, but sometimes it’s beyond our control.

GENERAL SHIPPING TIMELINES

The seller generally packs the product ordered within 5 business days. In case the product is mode to order, the timelines for getting the product ready are mentioned on the website • Our logistics partners are notified once the vendor has your product ready for dispatch. They pick up the product from the seller and dispatch it to customer location. The general timelines for delivery post pickup is 3-4 days. • Our operations are live across all business days (except Sundays and National Holidays) For any product related issues during delivery, you can contact us on crochetpark@gmail.com and we shall revert to you within 24 hrs

Need help?

Contact us at info@crochetpark.in for questions related to refunds and returns.